Migration from cloud to on-premise Bitrix24 for an ISP

Customer:  

Nigerian telecommunications company that has been providing fiber-optic internet services to homes and offices for over 11 years. The company specializes in premium broadband services, focusing on high-speed internet access and reliable connectivity.

Project goals

Initially, the company used the cloud version of Bitrix24 Enterprise for 500 employees. However, the company faced difficulties:

• frequent interruptions in the internet connection;

• difficulties in accessing CRM data due to the remote location of the server equipment (on another continent).

A client contacted us with a request to transfer data from the cloud version of Bitrix24 to the on-premise version.

Our solution: 

1. Audit of the current state.
Before starting the migration, we analyzed the data structure and business processes of the client. This allowed us to:

• determine exactly what data needs to be transferred (contacts, deals, tasks, interaction history, etc.);

• identify potential risks and think in advance about ways to minimize them.;

• create a detailed migration plan with precise deadlines and milestones.

2. Manual data export from cloud Bitrix24.
We completed the migration in a short timeframe, ensuring:

• minimal downtime — the client's business was barely interrupted;

• preservation of telephony — a critical aspect for the continuity of customer service;

• data integrity — all records were migrated without loss or duplication.

3. Setup of on-premise Bitrix24.
After the migration we:

• checking the correct display of data;

• configuring integrations with the client's existing systems;

Why is the on-premise Bitrix24 version the optimal solution?

For companies operating in distant regions or with unstable internet connection (as is the case with Nigeria), the on-premise version offers several advantages:

1. Performance speed.
A local server insures:

• instant access to data;

• fast loading of pages;

• stable operation even with a low internet connection speed.

2. Economic benefits.
In the long run, the on-premise version is more cost-effective than the cloud version:

• a different format for purchasing a license;

• lower IT infrastructure costs with your own server and in-house specialists.

3. Full control and safety.
A customer gets:

• full control over the data;

• the ability to configure access levels;

• independence from external providers;

• the possibility of deep customization.

Project results

After the migration, the customer noticed:

• system stability — the disruptions of the cloud version have disappeared;

• data processing acceleration — operations are performed 2-3 times faster;

• increased employee satisfaction — the web interface has become more responsive, and the work has become more comfortable.

These changes have had a positive impact on key business processes:

• customer application management has become more efficient;

• the time spent searching for information has been reduced;

• coordination between departments has improved.

What will you get after addressing us?

We guarantee a comprehensive approach to migration to the on-premise version of Bitrix24:

• Data security.

We use encryption and multi-level protection to eliminate the risk of information leakage.

• The speed of implementation.

We transfer data as soon as possible with minimal downtime for your business.

• Seamless transition.

You will not face an interruption — the system will be available almost without delays.

• Flexibility of the schedule.

We work at your convenience, including weekends and after-hours, so as not to interfere with your main activities.

• Backup.

We regularly create backups in order to quickly restore data in case of unforeseen situations.

• Expert support.

We audit the system, identify and eliminate errors, and optimize processes for your tasks.

• Open communication.

We keep you informed of each stage, promptly answer questions and provide detailed reports.

• Post-migration support.

We help you adapt to the new version, train your staff, and resolve any issues that arise.

• The status of an official partner of Bitrix24.

We have official certification and access to exclusive tools, which guarantees the quality of implementation.

• Remote work format.

We can execute a project from anywhere in the world without requiring a physical presence in your office.

Why should you choose InfomUnity?

We don't just transfer data, we optimize your business process. Our experience in migrating to the on-premise version of Bitrix24 allows us to:

• avoid typical errors;

• reduce the implementation time;

• ensure a smooth transition without data loss.

If your company is facing problems with the Bitrix24 cloud version (slow operation, interruptions, high costs), we are ready to help. Contact us to discuss the details of the project and receive a personal offer.