Client: MBK
Client info
2011
est.
<100
employees
3
branch offices in Moscow
MBK-Finance is one of the leading mortgage institutions in Russia. The bank was granted the Best partner status and praised as the Golden partner of BGF Bank.
Key features
CRM
Drive
Workflows
Telephony
Activity stream
Chats
Tasks
Extranet
Implemented services
Software development based on Bitrix24
Integration with telephony
Asterisk telephony setup
Administration
Support
Management consulting
Business processes configuration in Bitrix24
Key takeaways
Implementation metrics
Sales department's efficiency went up two-and-a-half times, which made it possible to expand the department and the business.
Emotional value
Along with CRM, the company obtained a number of instruments that facilitated communication and covered some additional tasks. Business processes configuration let the majority of procedures become automated.