Call Center Wizard — is an app for call centers that lets operators access client’s info and assign necessary actions during the conversation right from the call card.
With the Call Center Wizard app you can:
-
form various scenarios for communication with clients and assign them to corresponding operators;
-
create action buttons for leads/contacts/companies processing (call back, change lead status, set a meeting, create a task, etc.);
-
customize the call card interface — during the call the operator sees only those fields that are needed for the work with the client and interaction history with him.
The app is available in English, Spanish, and Russian.