Supervisor Panel is a solution for call-center management. The app receives users’ and other info — about the queues, ongoing calls, etc. — from Bitrix24 and Asterisk and displays it in a real-time mode.
The app's strongest point is that it was developed specially for Bitrix24. Using the app the supervisor can monitor the up-to-date data on operators' work, listen in on calls, forward calls and check the stats — all in one place.
The app is available in English, Spanish, and Russian.
Challenges met
With the Supervisor Panel you can:
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check the operator’s status (occupied/free), his or her group or queue number;
assign or remove an operator to/from the queue;
put an operator on hold and back;
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listen in on calls;
forward the call to another operator via interface;
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get the call-center stats.