Client: Installers UK
Client info
Installers UK provide reputable, accurate surveys of clients property’s energy efficiency and can connect you directly to insulation and heating grants funded by the UK government’s ECO scheme and Local Authorities. To date, Installers UK has helped over 18,000 homeowners to benefit from new energy efficiency measures for their properties.
Key features
Telephony
Implemented services
Testimonials
Case details
Installers UK has approved and trusted insulation installers across the UK. They work with many local authorities and managing agents to offer high-quality workmanship and greatly improved energy efficiency for homes.
At some point the company realized that the call quality is not good enough. Besides it had no integration with the Bitrix24 they used and the team spent much time on keeping track of those calling.
The phone is one of the most important sales channels for Installers UK. So the overall significance of the task was high.
The company chose to take a step towards a new Telephony service provider, update the IVR and put voice communications into Bitrix24 platform.
Aim
To increase calls quality, overall satisfaction of customers. To avoid time wasted on searching who is calling and transferring to a responsible person.
Give the agents a better option for outgoing as well as ingoing calls. And allow the management to have a sharp tool for real-time telephony control and reports building.
What we’ve done
Our team helped to understand what telephony needs should be covered. Then we installed and configured FreePBX server, Asterisk Integration Application, Supervisor panel and Call Center Wizard.
We instructed the customer how to use the system and were in close contact while launching the system and afterwards.