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Cases and solutions

Have a look at our projects and solutions, filter it by business sector, goal, or problem

- All sectors
- Banks and lending institutions
- Brokers
- Central and local authorities
- Constructing and contracting entities
- Contact centers
- Cross functional solution
- Educational institutions
- Healthcare centers
- Insurance companies
- IT companies
- Metal industry
- Non-profit entities
- Oil and gas production
- Production
- Property management companies
- Real estate developers
- Research agencies
- Resellers
- Retailers
- Service companies
- Service industry
- Telecom operators
- Telemarketing
- Tourism
- Wholesalers
- All business goals
- Automate KPI calculation
- Automate routine tasks
- Boost communication among departments
- Downsize the amount of manual work
- Enhance the quality of customer service
- Enhance the quality of data analysis
- Increase staff motivation
- Integrate telephony with Bitrix24
- Integrate virtual PBX with Bitrix24
- Monitor employees performance
- Reduce the time spent on clients processing
- Set up the work of sales department
- Structure reports
- Structure the work with information
For example: manual work

Data Confidentiality for Call Center

Data Confidentiality for Call Center

How to Hide Customers’ Phone Numbers from Call Center Agents in Bitrix24

ALSTENDA - Global Alliance

ALSTENDA - Global Alliance

ALSTENDA - Global Alliance

Asterisk and Bitrix24 integration

Asterisk and Bitrix24 integration

Direct integration for registering data about the calls in real-time

Auto Suggest by postal code

Auto Suggest by postal code

Automatic filling of the address information by client's zip-code in Deals Bitrix24

Avaya and Bitrix24 integration

Avaya and Bitrix24 integration

Connecting Avaya to Bitrix24 via the ready-made module for the integration with Asterisk

Bitrix24 and ShipEngine integration

Bitrix24 and ShipEngine integration

Automated process for shipping orders and tracking delivery

Bonuses for employees: non-financial motivation

Bonuses for employees: non-financial motivation

A tool for exchanging Bitrix24 badges to bonuses

Cisco and Bitrix24 integration

Cisco and Bitrix24 integration

Direct integration for transferring data on calls in real-time mode

Contests in Activity Stream

Contests in Activity Stream

A tool for setting up contests and automating vote counting

Currency Solutions

Currency Solutions

A call center with a browser softphone in Bitrix24

Deal margin calculation

Deal margin calculation

Automatic calculation of margin for each product and the whole deal

Extranet groups for third party contractors

Extranet groups for third party contractors

Structured space for communication and monitoring performance

Favorite tasks and posts from the Activity Stream

Favorite tasks and posts from the Activity Stream

Menu sections for storing chosen tasks and posts

Financial planning for the repeat sales

Financial planning for the repeat sales

New section in Bitrix24 with elements tied to CRM entities

Fine Art Shippers

Fine Art Shippers

Migration from AmoCRM to Bitrix24

Garage365

GFX Securities

Ready-to-use Telephony solution for any country

Grohe

CRM as ticketing system

Helpdesk based on workflows

Helpdesk based on workflows

Ticketing system for internal use to streamline the process of tech support

Installers UK

Integration of hosted PBX and Bitrix24

Integration of hosted PBX and Bitrix24

Native integration for transferring data on call in real-time mode

Integration with PayPal Pro

Integration with PayPal Pro

Receiving payments in CRM via client's bank card

Lead funnel

Auto-distribution of customer requests by the subject of the call

MBK

CRM for call-center

Mechanism for accurate records of views in the Activity Stream

Mechanism for accurate records of views in the Activity Stream

Implementation of the Read button and view counter

Meeting rooms reservation

Meeting rooms reservation

Several meeting rooms in a single event with any repeatability

Meta Web

Setting up telephony

Nutrition Pro

Setting up complex Sales Funnels

Ortiz y Cía. Inc.

Ortiz y Cía. Inc.

SAP and Bitrix24 integration

Reports by types of requests and deal stages

Reports by types of requests and deal stages

Tool for assessing the quality of requests processing by two key metrics

Reports in Qlikview

Reports in Qlikview

Method for transferring data from Bitrix24 to Qlikview

Respect

Bitrix24 implementation

RosDorBank

Integration of Avaya and Bitrix24 via Asterisk

Structuring the work with the information on the educational process

Structuring the work with the information on the educational process

Tailored CRM for working with students and setting up groups for expanded education

Ticketing system for working with service requests

Ticketing system for working with service requests

A system for processing clients' requests based on Deals and task templates

Time zone fixing by phone number

Time zone fixing by phone number

Automated spotting of customer location

Vigia Group

From MS Dynamics to Bitrix24

Zetta Insurance

Zetta Insurance

Migration from SharePoint to Bitrix24